Effective Date: 04/01/2025
Thank you for choosing www.marabusuvai.in ! We take pride in offering high-quality, healthy products. If for any reason you’re not satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
Returns
- Eligibility for Returns:
- We currently do not accept returns on food items, as the safety and freshness of our products are our top priority.
- However, if your product arrives damaged, defective, or if we made an error in fulfilling your order, we are happy to assist with a return or replacement.
- How to Request a Return:
- If you receive a damaged or incorrect item, please contact our customer service team at support@marabusuvai.in within 2 days of receiving your order.
- Please include your order number, a description of the issue, and photos of the damaged or incorrect product.
- We will provide a return authorization and instructions on how to return the product if necessary.
- Non-Returnable Items:
- Due to the nature of our products, we cannot accept returns on food items that have been opened, consumed, or are past their expiration date.
Refunds
- Eligibility for Refund:
- Refunds will be processed if you have received damaged, defective, or incorrect products. Refunds are also available if you cancel your order before it has shipped.
- Refunds will be issued to your original payment method within 3-5 business days.
- Partial Refunds:
- If the returned product is opened, damaged (other than shipping damage), or missing packaging, a partial refund may be issued based on the condition of the returned product.
- Refund Process:
- To request a refund, please contact us at support@marabusuvai.in. Be sure to include your order number and details of the issue.
- Once we confirm the issue and the return is received (if applicable), we will process your refund promptly.
Exchanges
- We offer exchanges only for damaged or incorrect items. If you would like to exchange an item, please contact us within 2 days of receiving your order, and we will assist you with the exchange process.
Damaged or Defective Products
- We carefully pack all our products to ensure they arrive safely. However, if your product is damaged during shipping or you receive the wrong product, please notify us immediately.
- We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions or concerns about your order, please reach out to us at:
- Email: support@marabusuvai.in